Customer Care

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WELCOME HOME

This section is specifically for homeowners and contains valuable information to ensure the best customer service from Richlane Homes. We are committed to our customers and even have a Customer Care service team. You may have see our white Richlane Homes Customer Care service trailer around town.

Service

If there is something in your new home that needs servicing, or if you have a question about how something works, please contact our Customer Care Specialist: Ed Vandrimmelen

Cell: 604. 798. 9207
Fax: 604. 824. 1119
e-mail: edvand@shaw.ca

Warranty

You are reassured when you buy a Richlane home because each home is backed with a 10-year Warranty. This warranty includes 1-year coverage for all defects, 2-year coverage for all major systems, 5-year coverage on the building envelope, and 10-year coverage on any structural defects. Richlane Homes is also registered with the Homeowner Protection Office Richlane Homes’ service and warranty program meets or exceeds all mandated requirements.

National Home Warranty

Homeowner Protection Office 2-5-10 Year Home Warranty Insurance

Maintenance

As a homeowner, you have maintenance responsibilities for your new home and for the warranty. Establishing a maintenance schedule is a good way to manage your maintenance activities and maintenance budget. The following link is a helpful maintenance manual produced by the National Home Warranty, to help guide you through regular maintenance schedules and procedures.